1. Eligibility for Refunds
Refunds may be considered in the following cases:
- Cancellation of services before project work has commenced.
- Failure to deliver the agreed services as specified in the contract.
- Billing errors or duplicate payments.
2. Non-Refundable Situations
Refunds will not be granted if:
- Services or project work have already begun or been delivered.
- Delays or issues are caused by client’s failure to provide required information or approvals.
- Changes requested by the client after project initiation that affect scope or cost.
- Consultations or support services already provided.
3. Partial Refunds
Partial refunds may be issued for projects terminated partway through, based on the work completed and expenses incurred.
4. Refund Request Procedure
To request a refund:
- Contact us at takvalon@gmail.com with “Refund Request” in the subject line.
- Provide your name, project details, and reason for the request.
- We will review and respond within 7 business days.
5. Refund Processing
Approved refunds will be processed within 10 business days via the original payment method or as otherwise agreed.
6. Contact Information
For refund inquiries, please contact:
Email: takvalon@gmail.com
Phone: 0320-5698955